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Unable to open Jam Kazaam on MacBookPro, OS 10.9.5

When clicking on JK icon, I get various messages about configuration updates failing, then it goes to a new window and I get the messages again. I have to force quit. A great problem!

HELP!

Comments

  • Hi Amadeo,

    Could you get a screenshot of any of these errors? I can't tell what the error is (specifically) from the description here.

    Also, if unsure, could you manually install the latest client https://www.jamkazam.com/downloads ,

    And see if that clears the issues up?
  • Here they are. Latest version of JK already installed. Thanks!
    tiff
    tiff
    Jam1.tiff
    26K
    tiff
    tiff
    Jam2.tiff
    26K
    tiff
    tiff
    jam3.tiff
    26K
  • @Amadeo Meitin

    This user hit the same issue: http://forums.jamkazam.com/discussion/comment/2672/#Comment_2672

    I'll condense that reply here:

    This is a permissions issue in this folder:

    ~/.config

    If you are familiar with the command line and permissions, set ~/.config to be owned by you; not root.

    Otherwise, if that's not something you are familiar with, please do the following:

    Could you please open the program ‘Terminal’ (hit CMD + Space and type ‘Terminal’).

    You can type/copy/paste in Terminal. Here’s what to do:

    Please paste this command and hit enter:

    ls -laR ~/.config > ~/Desktop/JKConfig.log


    ... Another thing you can do is create a new user on your MacOSX, which will have a clean & good ~/.config folder. Try to run JamKazam from that new user account.

    Regards,
    Seth
  • The search for a folder called ~/.config was negative. That's what terminal said, and that's what a finder search said.
  • Ok, that means, likely, that ~ folder is messed up on your system, from a permissions perspective.

    This is a even gnarlier situation.

    Making a new user account will work I'm 99% sure. I can't give you good remote instructions on messing with your ~ folder.

    By the way, ~ is shorthand for /Users/YOUR_USERNAME.
  • OK, I have JK running on a fresh mac identity. But THAT creates other problems! All my computer software that is authorized to my particular identity won't work. My rompler plugins cannot find my sound libraries. It's a total PITA. So, now that we know my Mac is OK, can you advise me how to back up and get JK working on my ORIGINAL identity??
  • Hi @Amadeo Meitin

    In your new account, can you do this?

    Open up Terminal:

    and type:

    ls -la ~

    And share the text that shows up with me (either here, or just send to seth@jamkazam.com).

    With that, I should be able to send the rest of the instructions... thanks.

    Seth
  • -bash: 1s: command not found
    amadeos-mbp:~ richspecial$
  • That's an L

    Try to copy/paste the command; less chance of a problem.

    Seth
  • Will not copy / paste between identities. Copied as carefully as I could. Another suggestion?
  • from your normal account, do:

    ls -la /Users/

    Hit 'tab' (not enter), to see all the possible folders. Type in the name of the new user name.

    In the end, you'll be doing:

    ls -la /Users/NEW_ACCOUNT_NAME

    where 'NEW_ACCOUNT_NAME' is the name of one of the folders that showed up after you hit tab.

    Seth

  • This is what I go after hitting Tab:

    Last login: Thu Mar 3 17:48:23 on ttys000
    amadeos-mbp:~ Gayna$ ls -la /Users/
    .DS_Store Gayna/ Test/ audiofun/
    .localized Shared/ admin/ richspecial/
    amadeos-mbp:~ Gayna$ ls -la /Users/



    OK. Now what?
  • Amadeo,

    Run all of these please (and copy results of all please)
    ls -la /Users/audiofun
    ls -la /Users/Test
    ls -la /Users/Gayna

    You can send to support@jamkazam.com too.
  • Last login: Sat Mar 5 00:26:58 on ttys001
    amadeos-mbp:~ Gayna$ ls -la /Users/audiofun
    total 32
    drwxr-xr-x+ 13 audiofun staff 442 Dec 31 2011 .
    drwxr-xr-x 10 root admin 340 Mar 3 18:44 ..
    -rw------- 1 audiofun staff 3 Jul 10 2012 .CFUserTextEncoding
    -rw-r--r--@ 1 audiofun staff 15364 Jul 10 2012 .DS_Store
    drwx------+ 4 audiofun staff 136 Jul 10 2012 Desktop
    drwx------+ 7 audiofun staff 238 Jul 10 2012 Documents
    drwx------+ 13 audiofun staff 442 Jul 10 2012 Downloads
    drwx------+ 35 audiofun staff 1190 Jul 10 2012 Library
    drwx------+ 3 audiofun staff 102 Jul 10 2012 Movies
    drwx------+ 3 audiofun staff 102 Jul 10 2012 Music
    drwx------+ 5 audiofun staff 170 Jul 10 2012 Pictures
    drwxr-xr-x+ 5 audiofun staff 170 Jul 10 2012 Public
    drwxr-xr-x+ 3 audiofun staff 102 Dec 31 2011 Sites
    amadeos-mbp:~ Gayna$



    amadeos-mbp:~ Gayna$ ls -la /Users/Test
    total 8
    drwxr-xr-x+ 13 Test staff 442 Jan 25 2015 .
    drwxr-xr-x 10 root admin 340 Mar 3 18:44 ..
    -rw------- 1 Test staff 3 May 17 2011 .CFUserTextEncoding
    drwx------ 2 Test staff 68 Jan 25 2015 .Trash
    drwx------+ 3 Test staff 102 May 17 2011 Desktop
    drwx------+ 4 Test staff 136 May 17 2011 Documents
    drwx------+ 4 Test staff 136 May 17 2011 Downloads
    drwx------+ 39 Test staff 1326 Jan 26 2015 Library
    drwx------+ 3 Test staff 102 May 17 2011 Movies
    drwx------+ 3 Test staff 102 May 17 2011 Music
    drwx------+ 4 Test staff 136 Jul 11 2012 Pictures
    drwxr-xr-x+ 5 Test staff 170 May 17 2011 Public
    drwxr-xr-x+ 5 Test staff 170 May 17 2011 Sites
    amadeos-mbp:~ Gayna$


    amadeos-mbp:~ Gayna$ ls -la /Users/Gayna
    total 176
    drwxr-xr-x 28 audiofun 501 952 Jun 28 2015 .
    drwxr-xr-x 10 root admin 340 Mar 3 18:44 ..
    -rw-r--r--@ 1 Gayna 503 3 Jul 22 2005 .CFUserTextEncoding
    -rw-r--r--@ 1 Gayna 503 24580 Mar 3 20:17 .DS_Store
    drwx------ 21 Gayna 501 714 Mar 4 15:37 .Trash
    drwxr-x--x 4 Gayna 503 136 May 29 2010 .adobe
    -rw-r--r-- 1 Gayna 503 476 Dec 15 2010 .anyconnect
    -rw------- 1 Gayna 503 639 Mar 3 17:49 .bash_history
    drwx------ 3 Gayna 503 102 Aug 13 2008 .cups
    drwx------ 49 Gayna 503 1666 Mar 5 13:52 .dropbox
    drwx------ 9 Gayna 503 306 Oct 14 2010 .filezilla
    drwxrwxrwx 4 Gayna 503 136 Jul 26 2012 .nchsoftware
    drwxr-xr-x 5 Gayna 503 170 Feb 28 22:13 Applications
    drwx---rwx@ 33 Gayna 503 1122 Mar 5 12:28 Desktop
    drwx------@ 73 Gayna 503 2482 Feb 28 21:01 Documents
    drwx------ 5 Gayna 503 170 Feb 28 22:13 Downloads
    drwx------@ 12 Gayna 503 408 Mar 1 03:04 Dropbox
    drwx------@ 77 Gayna 503 2618 Feb 19 10:52 Library
    drwx------@ 12 Gayna 503 408 Sep 7 2014 Movies
    drwx------@ 14 Gayna 503 476 Feb 24 21:51 Music
    drwx------@ 64 Gayna 503 2176 Nov 7 18:46 Pictures
    drwxrwxrwx@ 5 Gayna 503 170 Apr 1 2011 Public
    drwxr-xr-x@ 6 Gayna 503 204 Jan 19 2010 Sites
    -rw-r--r-- 1 Gayna 503 48 Aug 13 2008 contacts.csv
    -rw-r--r-- 1 root 501 53 Jul 8 2014 log
    -rw-r--r-- 1 Gayna 503 40960 Dec 7 2010 photorec.ses
    drwxr-xr-x 2 Gayna 501 68 Dec 5 2014 untitled folder
    drwxr-xr-x 2 Gayna 501 68 Jun 28 2015 untitled folder 2
    amadeos-mbp:~ Gayna$


  • Hy Amadeo,

    I googled this problem a bit, and see all sorts of solutions for it. I'm going to try something minimally invasive.

    try this:

    sudo mkdir ~/.config

    You will be prompted for your login password. Enter it.

    Then, try this:

    sudo chown Gayna:staff ~/.config

    Then try starting JamKazam and see if it launches without all the errors, or not.

    If you have problems, run this and share the result please:

    ls -la /Users/Gayna

    Seth

  • Hi Seth -

    I am having a different issue now which is that my partner can't get it to open either (MacBook Pro 2.53 intel core2 duo with 4 gig memory, OS 10.7.5). She gets "Jamkazaam unexpectedly quit." I am asking her to get a screen shot of the elaborate error message, but she's having trouble with Grab. If she can't even get JK open, then I don't think I'll get involved with going into Terminal to change code, because we won't be able to use your app. I will be back in touch about her issue and hopefully we can get all this resolved!

    Thanks again.
  • @Amadeo Meitin

    Bad news and good news. Bad news, is that JamKazam doesn't support 10.7. So, no mystery there.

    Good news is that if she is willing to upgrade her Mac to 10.8 or later, then it should start working. That might be considered bad news, too.

    Seth
  • HAHA! Thanks. I will get that news to her.
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  • #3
    I had the same issue last weekend when I picked up a new 13" MBPr and used MA with my 2009 MBP via a ethernet connection.

    I used the Thunderbolt-ethernet adapter on the new MBPr and connected to the ethernet port on the 2009 MBP.

    MA bombed frequently , or the session timed out.

    Here is what I did:
    Turned off Wifi on both MBPs
    Set Energy settings on both to Never go to Sleep
    Restarted MA and forgot about the process. Came back an hour later and it was almost done.
    Way too complicated for Apple.

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