My name is Jaime and I'm from Spain. Members from my band were moving to other cities and it was a relief that we could find jamkazam, cause it allows us to keep working on our project. Since we decided to play by internet, we bought the "right" equipment, recommended by the jamkazam team: Currently, we have 2 decent computers (i5, 4gbs and 8gbs RAM, SSD in both of them), 2 Audiobox devices and... other stuff that does not affect to the latency. Essentially, we get everything in green and around 9.5ms of latency (from the audio device).
Today we wanted to perform The Test. The setup is myself in the studio and another member (guitar player) in Huelva (around 350km away). Both of us using optic fiber connections; 300mbs in the studio and 50mbs at the guitar's player place. Both computers connected by cable (no Wifi). Internet speed tests return latency values of ~15-20ms at my end and ~40ms at the guitar's end.
We found the following issues:
1. Latency was variable. Sometimes it did work perfectly or... reasonably OK. Nevertheless, 50% of the time it wasn't synced, meaning that it was not possible to play. It was variable and it went from "OK" to "quite shit" randomly.
2. After 5-10min of being connected, Jamkazam disconnected us from the server, simultaneously. It returns a message that says "Disconnected from the server" and then it reconnects automatically. When it does reconnect, I can't see the other member online, but I can hear him (not on time though). This disconnection happened 3 times in about 1h.
I would appreciate A LOT any help in this issue as my band depends on jamkazam to be alive. I mention the "disconnection from server" wishing that it is a jamkazam servers problem and it's not related to our computers/connections.
I look forward to hearing from you guys... thanks in advance!