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STILL can't download track after purchasing - please help!

Please see the attached query, as I am still unable to download the track. Any help or advice would be much appreciated!


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I emailed you yesterday, as I'd purchased a track "Young at Heart" by The Bluebells, but was unable to download it, as it said I hadn't purchased the rights to the song.

Unfortunately, I'm still unable to download the track, so please could you take a look into it, and resolve the matter for me.

Many thanks.


Peter Walker
NOV 17, 2017 10:43AM CST
JamKazam Staff
To download a song you need purchase the 2.99 version, The 1.99 only allows you to play the song or mix it. You can pay the additional $1 to get the rights to download.


Dave Roberts
NOV 19, 2017 09:00AM CST
Thanks Peter.

When I try to upgrade, it is saying "cart ID already taken".

Your advice on how to go about upgrading this track would be much appreciated.

Many thanks.
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