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My friends mics don't work on their laptops

Hello, I'm connected to Jamkazam with a Scarlett 2i4. I tried to do a practice with 2 singers who just have windows laptops and headphones. They could hear me and my keyboard fine ( an xlr mic and keyboard trough a mixer). But I couldn't hear them. A lot of noise and hiss but no voices. We tried to tweak some settings but there were not much settings to tweak. What could be the problem? A one time one of them got a warning about a firewall.
Any help would be appreciated, we live 80 km apart and want to practice...

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